Privacy Policy

1. Introduction

SaaS Trial Flow ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our autonomous AI agent platform for SaaS trial user conversion.

2. Information We Collect

2.1 Information You Provide

• Account registration information (name, email, company details)
• Trial user data you upload (email addresses, user behavior data, engagement metrics)
• Configuration settings and preferences
• Communications with our support team

2.2 Information We Collect Automatically

• Usage data and analytics (page views, feature usage, session duration)
• Website analytics data via PostHog (page views, user interactions, session duration)
• Session recordings of your interactions with our website (with sensitive inputs masked)
• User behavior patterns and feature usage analytics
• Device fingerprinting and unique session identifiers
• Device and browser information
• IP addresses and location data
• Email engagement metrics (opens, clicks, responses)
• AI system interactions and performance data

2.3 Third-Party Data

• Integration data from connected services
• Analytics and tracking data from third-party tools

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain our AI agent platform services
• Generate personalized email communications for your trial users
• Analyze user behavior and improve AI system performance
• Send service-related communications and updates
• Provide customer support and respond to inquiries
• Ensure platform security and prevent fraud
• Comply with legal obligations and enforce our terms
• Develop new features and improve our services

4. AI and Machine Learning

Our platform uses artificial intelligence and machine learning technologies. Here's how this affects your data:

• AI models analyze trial user behavior to optimize communication timing and content
• Machine learning algorithms improve email personalization over time
• Aggregated and anonymized data may be used to train and improve our AI systems
• Personal data is never used to train models that serve other customers
• AI-generated content is logged for quality assurance and improvement

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist in providing our services (Supabase, OpenAI, SendGrid)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with any merger, sale, or acquisition of our company
• Consent: With your explicit consent for specific purposes
• Safety: To protect the rights, property, or safety of our users or others

6. Third-Party Services

Our platform integrates with several third-party services:

• Supabase: Database and authentication services
• OpenAI: AI and natural language processing
• SendGrid: Email delivery services
• PostHog: Website analytics and session recording services
• Analytics Services: Usage tracking and performance monitoring

These services have their own privacy policies, and we encourage you to review them.

7. Website Analytics and Session Recordings

We use PostHog to understand how users interact with our website and improve user experience:

• Session Recordings: We record user sessions on our website to understand user behavior and improve our interface. Password inputs and other sensitive form fields are automatically masked.
• Analytics Tracking: We track page views, user interactions, and feature usage to optimize our platform
• Data Storage: Analytics data is stored using browser localStorage and cookies for session continuity
• User Control: You can opt-out of analytics tracking through your browser settings or by contacting us
• Data Location: PostHog data may be processed in the United States with appropriate safeguards in place

PostHog's privacy policy is available at https://posthog.com/privacy

8. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption in transit and at rest
• Regular security audits and assessments
• Access controls and authentication requirements
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Account data is retained while your account is active
• Trial user data is retained according to your account settings
• Email communications are retained for performance analysis
• Anonymized analytics data may be retained indefinitely
• Legal and compliance data is retained as required by law

10. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Request limitation of data processing

To exercise these rights, please contact us through our support channels.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers in accordance with applicable data protection laws.

12. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

13. Email Communications and Tracking

Our platform sends emails on your behalf to trial users. We track:

• Email delivery and bounce rates
• Open and click-through rates
• Response rates and engagement metrics
• Unsubscribe requests

Trial users can opt-out of communications at any time using unsubscribe links in emails.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Providing notice through our service

Your continued use of our service after such modifications constitutes acceptance of the updated Privacy Policy.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Through our support channels in the platform
• Via our contact page
• By email at the address provided in your account dashboard

16. Compliance

We are committed to compliance with applicable privacy laws and regulations, including:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• CAN-SPAM Act
• Other applicable regional privacy laws